Got questions?
If you're curious about compatibility, licensing, or how to get the most out of our products, this FAQ is here to help.
Are your products compatible with both Mac and PC?
Yes, our products are fully compatible with both Mac and PC. Whether you're working in Final Cut Pro, Premiere Pro, or any similar software, our assets integrate seamlessly on both platforms.
Can I use your products for commercial projects?
Absolutely! All our products come with a license that allows for commercial use. You can confidently use them in professional projects, such as music videos, advertisements, or films.
Are there any restrictions on how I use the packs?
the assets are licensed for individual use only. You’re free to use them in any creative way you like, including client projects and online content, but you may not resell, redistribute, share them with others, or claim them as your own.
How do I download my products after purchase?
Once your purchase is complete, you’ll receive an email with a download link. All files are delivered instantly, so you can start creating without delay.
Do you offer updates for your packs?
Yes, we regularly update our packs to improve quality or add new features. These updates are free for all existing customers who have purchased the respective pack.
Are the packs suitable for my projects?
Our packs were made to hit hard across any project. Ads, short films, feature films, teaser trailers, music videos, social content, you name it. If it moves, they’ll make it unforgettable.
How do your products compare to competitors?
Our assets are designed with a unique aesthetic that caters specifically to creators seeking bold, high-quality visuals. Unlike other brands, we focus on crafting versatile, timeless designs that stand out in any project.
Do you offer discounts or bundles?
Yes, we have special promotions, such as a 10% discount for new subscribers. Bundles combining multiple packs at a reduced price are also available periodically, check our store for current deals. Also, special event offers drop throughout the year, so make sure to keep an eye on the store for fresh deals.
What is a .mogrt file?
A .mogrt file (Motion Graphics Templates) is pre-made, customizable animations that you can easily drag and drop into Adobe Premiere Pro for faster, streamlined editing.
Our packs come with both .mogrt files for easy use in Premiere Pro, as well as .mov files for maximum flexibility across other platforms.
You can follow our guide on how to use MOGRT files in Premiere Pro for step-by-step instructions on how to easily apply these pre-made animations to your projects.
What if I need help understanding how to use the products?
We provide detailed tutorials and guides for each pack. Visit our Tutorials page for step-by-step instructions to help you integrate our assets into your workflow quickly.
My high-quality 4K file has bugs when I play it on my media player.
High-quality 4K files can sometimes have bugs or playback issues when viewed on certain media players. This can be due to several reasons, including the player’s inability to handle large file sizes, high bitrates, or specific codecs. Editing software is often optimized to handle these high-quality files more efficiently. To resolve this issue, try updating your media player, ensuring your system meets the necessary hardware requirements, or using a different media player that supports high-quality 4K playback.
Why does my MOV file with transparency (XQ 4444) show artifacts and visual bugs in the media player?
When displaying MOV files with transparency (XQ 4444), you might notice artifacts and visual bugs in the media player. It's important to note that this preview can be misleading. Occasionally, this format can encounter difficulties that result in these visual anomalies during playback or previewing. For a more accurate representation, we recommend using compatible software and codecs or exporting to a different format without transparency if possible.
What should I do if I encounter technical issues?
If you have any problems or questions, feel free to reach out to us via our contact page or email us at support@ksetselect.com. We’re here to help!
You didn't find your answer?
Email us at support@ksetselect.com